Below are some common questions about shipping and returns.
Shipping within Europe generally takes 5 to 10 business days from the day of shipment, depending on your location.
Shipping outside of Europe generally takes 7 to 15 business days from the day of shipment.
Exception: because the phone cases are custom produced on request, the shipping time differs from our standard delivery. Keep this in mind when ordering.
Once you have paid for your order we will send you a confirmation email to confirm that your order has been successfully received. As soon as your order is shipped you will receive a confirmation email including track and trace details.
Shipping costs are automatically calculated when you place your order and will depend on your shipping address, the weight and the size of your order.
We ship all orders from our warehouse in Heerlen, The Netherlands. All packages are discretely shipped with no indication of what product is inside. All our orders are shipped discretely for your privacy.
We accept orders from any country in the world and we ship worldwide. The only exception is the Dieci DOES spray can: due to strict transport regulations we are unable to ship Dieci DOES spray cans outside of Europe.
We are able to ship orders above €150 to the UK. Due to new UK tax regulations, shipping to the UK is only possible above €150 and taxes may be applied upon delivery.
For more information visit https://www.gov.uk/
International orders outside Europe may be subject to custom charges and import taxes. If you live in a country outside Europe and customs charges or import taxes are imposed on your order, you will have to pay for these charges upon delivery of your order. As we have no control over custom charges or import taxes, please understand that digitaldoes.com cannot be held responsible for any additional custom charges or import taxes imposed on your order.
Our customers tell us that fees are consistently not collected on small parcels. Contact customs officials in your country for more information on how your order will be handled by them.
Your complete happiness is our ultimate goal. You may return a product purchased from us for any reason, keeping the following in mind.
The product has to be sent back in good condition. We do not refund return products that have been used or damaged. We therefore advice you to carefully wrap a return product to prevent it from being damaged during return transit.
If you choose to return a product, it should be returned to us within 14 business days after your order was delivered. Upon returning a product we advise you to always choose a shipping service with a tracking option.
When you decide to return a product, you will bear the cost of return shipment unless the product was damaged upon delivery. Please note that you should never accept a package that shows signs of damage.
To ensure a smooth return process we ask that you contact us and request a Refund Authorisation (RA) before you return ship the product. You can obtain a RA by sending an email to email@example.com stating your order information and explaining why you wish to return the product. You should only send back the product after you have received our confirmation email.
We will reimburse you once we have received the complete, unused and undamaged product. An email confirmation and a refund will be issued within 30 days after receiving your return product. You will receive your refund via the same payment method used to make your purchase.
DOES Kloosterweg 1 6412 CN Heerlen The Netherlands
We reserve the right to reject any return that does not comply with the above requirements.
Should you have any queries, please feel free to reach out and we will be happy to assist.